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Meeting your expectations

Healing Expectations

We are committed to helping you live a life free of pain. If you are dissatisfied with our service and the results of your treatment plan, please follow these guidelines:

  1. We are committed to maintaining a courteous atmosphere and keeping our customers needs first. If you are unhappy throughout any stage, please first speak with the staff member with whom you have a complaint.
  2. If this fails to result in a satisfactory resolution, please address your concern with the Nurse Manager at (815) 464-7212.
  3. If the outcome is still not acceptable to you, please contact the Dr. Zaki Anwar’s office. Your complaint will be investigated and brought to a satisfactory resolution.


Dr. Zaki Anwar can be reached at (815) 464-7212, Monday through Friday, 8:00 a.m. to 5:00 p.m.

You may also mail your complaint to:

Dr. Zaki Anwar
Pain Management Institute
10181 Lincoln Highway
Frankfort, IL 60423

Your honesty will help us to continue to provide our customers with the best service possible.

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